Frequently Asked Questions

Do I need to set up an account with you?

No, you do not need to set up an account to place an order on our website. You can check out as a guest. However, creating an account can make future purchases faster and allow you to track your orders more easily.

How do I change and check my account details?

To change or check your account details, please send an email to our support team at support@truaqua.com, and they will assist you with updating your information or reviewing your account details.

I've forgotten my password

If you've forgotten your password, please send an email to support@truaqua.com, and our team will help you reset it.

I want to return my purchase! What do I do?

To return your purchase, please send an email to support@truaqua.com with your order details, and our support team will guide you through the return process.

What forms of payment do you accept?

We accept various forms of payment through Square, including major credit cards such as Visa, MasterCard, American Express, and Discover.

What are cookies? Do I need to enable cookies on my browser?

Cookies are small files stored on your browser that help websites remember your preferences and improve your browsing experience. Yes, enabling cookies on your browser is recommended for a smoother and more personalized experience on our website.